Frequently Asked Questions

  • Training
    General Training Q & A

    How do I access my training courses from the Finance Gateway?

    You will need to know which system roles you applied for on the Financial Systems Security Application.  Then navigate to the Required Trainings by Role Chart for URL links to related web-based courses and certification requirements.  To view a listing of all classses, the right hand side of the Finance Gateway homepage has a Helpful Tools section. Within this section there is a link to ‘Training’ which will take you to the Finance Training page. Click the ‘Browse Catalog’ button to open the Training Catalog page where you can access courses, job aids, and course resources. If you need additional clarification on what training to take, please reference the “Arc Training Requirements” button on the Finance Training page.

    Do I need any special software for the web-based training?

    For PC users, Microsoft Windows 7 or higher and Flash 9 (or newer) is required to take the web-based training. Contact CUIT or your School/Admin Unit IT resource to ensure you have Flash, or will be able to download it.  For Mac users, OS X 10.2 (or newer) is required to run the web-based training.  Please note that OS X 10.2 was released in 2002. The following browsers can be used to take the web-based training: Internet Explorer (11 or newer), Google Chrome (63 or newer), Mozilla Firefox (52 or newer), or Apple Safari (6.0 or newer). 

    What are the ways in which I can narrow the materials within the Training Catalog to locate specific materials?

    The Course Catalog allows you to filter information by module and/or by training type. On the left side of the Course Catalog, there are direct links to all modules and training types. In order to filter by a certain module or type, simply click the appropriate link on the left side of the Course Catalog page.  In addition, you can use the “Search” field at the top of the page to search for a particular course or job aid title.

    Are instructor led courses available in addition to the required web-based ARC training?

    Yes, instructor led classes are available for a limited selection of subjects, including Travel and Business Expense Reimbursements, Endowment Administration and Compliance and others.  We will be adding to this curriculum in the coming year.  Click here for more info.

    When I try to access the Knowledge Assessment and/or Training Acknowledge from a course in the Finance Gateway, I receive an error message. Why is this?

    If you have just filled out an FSSA for the first time, your access to the Knowledge Assessments (KA) or Training Acknowlegements on Courseworks will not active until the following day.  If you have taken a KA three times but have not received at least a 90% score, you will receive an error message.  Please contact if his happens. If you change departments or roles, you will not need to take the KAs again for the same role.

    What if I can't access CourseWorks with my UNI and password?

    If you are unable to access the New CourseWorks site, it may be because you have not been granted access to the site. Please ensure that you have filled out the FSSA form. Once that form is received, you will be granted access to the New CourseWorks site within 24 hours. If you have filled out the form and are still unable to access the site by using your UNI and Password, please contact the CUIT Help Desk at (212) 854-1919.

    I went through my course very quickly and only saw three sections. Did I miss something?

    When you open the link to your course, you will see a list of sections in the left panel. If there is + or arrow sign, that means there is additional content within that section and you will need to expand the content.  Some lessons contain more content than others and some lessons do not have an expansion menu.  If you think you have completed a course too quickly, it is likely you have skipped lessons. The recommended approach is to click through the lessons sequentially.   Each course will vary in length.  Most of the Intro courses feature text and graphics and some transactional simulations. Some of the courses contain audio narration and require you to click to proceed through the course content.  In the beginning of each course, there is an accurate time of duration - don't forget to use this as a guide to help determine if you have missed sections or content.

    I think I need to change or add roles. What should I do?

    If you think you need to change or add to your security roles, please speak with your manager.  If your manager confirms the changes, you should complete the Financial Systems Security Application that is available through Service Now ( under Service Catalog.

    Will course materials be available in print friendly versions?

    All job aids and training guides are available in print friendly versions through the Finance Training Catalog. The job aids are in the section entitles Job Aid, and the training guides are within the section entitled Course References.

    Can you access web-based training from within the ARC modules?

    Yes.  Click on a Help link from within ARC and it will call up a menu with all the topics related to the field or page that the user is on.

    Can I take training courses outside of my security role so I have a more comprehensive understanding of the system?

    Yes.  The full training curriculum is available for individuals who want to better understand processes and changes outside of their roles.  This training will not require Knowledge Assessments or Training Acknowledgments.  Note that review of this material will not grant you system access to these roles. Simply access the Finance Training Catalog and begin your training at any time.

    Can I estimate how much time I will need to complete my required training?

    The number of roles you have in the system determines your training.  Suggested completion times are provided with each course.  Once you know your assigned training courses, you can estimate the number of hours you will need to complete training.  Estimated course durations are also available from the Finance Training Catalog.