The AP Service Center is your single point of contact for common inquiries:

How can you reach the AP Service Center?

Phone: 212-854-2122 or
Email: apservice@columbia.edu

Contacting us by Phone

Your call to 854-2122 will be routed through a call processing tree. This gives us information as to why people are calling the AP Service Center, so that we can provide better service.

For each new issue, you will be provided with a contact reference number to be used in your communications with the service center. This will allow any one of our Service Representatives to immediately access the history of your item.

Contacting us by Email

Emails to apservice@columbia.edu will be responded to within one business day, with either a response, or a request for additional information if required. You will be provided a contact reference number, which you should use in your communications with the service center when following up on an issue. This will allow any of our Service Representatives to easily access your item.

To submit an inquiry to the Accounts Payable Service Center, complete the Contact Us web form.

How Can the Service Center Help Me?

The team of 5 Service Representatives is dedicated to responding to the large volume of Accounts Payable inquiries in a timely manner. The Service Center is here to help you; and we can now:

• Provide you a single point of contact for inquiries.
• Track and monitor your inquiries to ensure they are responded to and resolved promptly.
• Analyze data obtained from the call processing tree and the issue management database in order to continually improve our policies and procedures, as well as our informational communications.

How Do I Request a Rush Payment?

If urgent circumstances require a payment to be rushed, carefully review the Rush Payment Procedures prior to completing the Rush Request form.