Please see Elias Zambrano for borrowing privileges.  Current titles available:    

• 25 Ways to Retain your Best Employees
• Bench Strength: Developing the Depth and Versatility of Your Organization's Leadership Talent
• Business E-Mail: How to Make it Professional and Effective
• Clear, Correct, Concise E-Mail:  A Writing Workbook for Customer Service Agents
• Customer Service 101:  Basic Lessons to Be Your Best
• Effective Phrases for Performance Appraisals
• Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer’s Expectations
• Fish: A Remarkable Way to Boost Morale and Improve Results
• GO Put your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance
• Leadership is an Art
• Lead, Follow, or Get Out of the Way: 101 Employee Management Tips from Successful Executives
• Mining Group Gold: How to Cash in on the Collaborative Brain Power of a Group

• Poor Richard’s E-mail Publishing
• Productive Performance Appraisals
• Start Right....Stay Right: Every Employee's Straight-Talk Guide to JOB SUCCESS
• The Accountable Organization
• The FIVE Dysfunctions of a TEAM
• The Future of Human Resource Management
• The Rules of Management: A Definitive Code of Managerial Success
• The Time Trap: The New Version of the Classic Book on Time Management
• The Top Ten Mistakes Leaders Make
• The Ultimate: Recruiting Handbook
• Time Management for Busy People
• Time Power
• Turning "Outsiders" Into Insiders: How to develop nontraditional workers into a committed workforce
• You’re In Charge…What Now?